1. What is Compoundly?

    We are a financial platform that finds hidden fees charged by your financial institution and helps you lower them.

  2. How does Compoundly work?

    We securely link to your investment institutions and review your records for investent fees. We then calculate the impact of those fees over time. If you're fees are too high, we'll help you lower them by either speaking directly with your investment advisor or connecting you with a financial professional who can assist.

  3. How much does Compoundly cost?

    Your custom report is 100% free! If you chose the negotiation route, we charge 40% of your first year’s savings (only if we're successful). So, if we save you $1,000 in the first year, you keep $600. You then keep the full savings each year after! If instead, you'd like us to connect you with a new financial institution or professional, you don't pay us a dime.

  4. Is Compoundly Secure?

    Yes. Security and privacy have been top priorities at Compoundly since day one, which is why we use leading industry protocols and military-grade login encryption. To access your investment history, we use Plaid which is trusted by Visa, Bank of America, Amex, and Venmo. Compoundly does not have access to your login credentials. All data is reviewed as read-only, which means we can’t make any changes to your investments or investment accounts.

  5. Is there a minimum account balance?

    No. We only require that your investment account has been open for at least three months.

  6. Is Compoundly a financial advisor, broker, or dealer?

    No. We are a third-party educational platform helping everyday people invest with greater confidence.

  7. Can Compoundly buy or sell investments?

    No. We request permission to assess fees, but we cannot recommend investments or make trades. The only thing we do is negotiate your fees or connect you with financial professionals.

  8. Can I talk to a human?

    Of course! We are a small team and our technology is backed by real humans. If you have a question, email us at support@compoundly.com and we'll get back to you soon!

  9. How can I log in?

    To log in, simply click the “Sign In” button located at the top right corner of our website.

  10. How do I reset my password?

    To reset your password, click “Forgot Password” on the login page or click here and follow the prompts.

  11. How can I delete my information?

    To delete your information, email us at support@compoundly.com and someone from our team will be in touch!

  12. How can I add more than one account?

    Navigate to the report page and click on the box with your institution's name and balance. From here, you may click "Connect another account".

    Navigate to the report page and tap on the box with your name at the bottom of the screen. From here, you may click "Connect another account".

  13. How can I run a new report?

    Currently, we only offer our service for your initial finance report. Join our mailing list here for updates as we continue to grow our services.

  14. My institution is not listed. What now?

    Although we accommodate over 20,000 institutions, there are some we currently do not. If you can’t find your institution, please email us at support@compoundly.com.

  15. I don’t know which institution to select. What now?

    If you are having trouble selecting your institution, email us at support@compoundly.com and we’ll be happy to help you get set up.

  16. What are management fees, fund fees, and other fees?

    We created these charts to help you better understand the various fees you may be incurring:

    Management Fees

    Fee Name Description Frequency
    Investment Management / Advisory Fee The fee charged by your financial advisor to manage your portfolio. Ongoing

    Fund Fees

    Fee Name Description Frequency
    Annual Operating Expenses / Expense Ratio Various fees deducted from a fund’s assets, such as management, distribution, service, and expense fees. Ongoing
    Redemption Fees Redemption fees are charged when shares are sold from a fund too early. They are often used as penalties to discourage short-term trading. Other names include: exit, market timing, or short-term trading fees. Transaction
    Sales Load (Front/Back) Sales loads, like commissions, pay financial professionals for selling mutual funds to you. They can be assessed at the time of investment, known as front-end, or assessed if you resell the fund early, known as back-end. Transaction

    Other Fees

    Fee Name Description Frequency
    Brokerage Fee An umbrella term for fees charged by brokers to manage your account. Brokerage fees can include: annual, inactivity, research, trading, paper statement, account closing, or transfer fees. Ongoing
    Commissions The fee charged when a broker or your advisor buys or sells an investment. Transaction

  17. How does Compoundly’s negotiation work?

    Once we have tallied up your fees, you authorize Compoundly to negotiate with your financial advisor. Ideally we are able to do this on your behalf, but in some cases the financial advisor may require you to join us. In either case, our negotiation experts works to lower your fees.

  18. Are there hidden fees?

    No way. Unlike you know who Compoundly doesn’t charge hidden fees, we uncover them. We promise to be upfront and transparent about the cost of our services.

  19. Are there any long-term contracts with Compoundly?

    No. You only pay 40% of one year’s savings and enjoy reduced fees for life.

  20. How do I cancel a fee negotiation?

    Email support@compoundly.com. If your negotiation has not been completed, we will cancel it and you won’t be charged.